Clickable360 (Company No. 10694489) is a limited company registered in England & Wales.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of personal information.
If you choose to use our service, then you agree to the collection and use of information in relation with this policy.
EMAILS AND CONTACT FORM SUBMISSIONS
Any information submitted via a contact form on our websites or via a direct email is collected in order to deliver this information to the relevant recipient.
We collect this personal information via submissions made through email or on one of our website contact forms at your discretion solely for us to effectively answer your query with the resources you’ve attached.
We store this personal information on our secure servers which i then transferred to Google Mail (deleting the server side original once transferred).
We delete this personal information received via Google Mail immediately upon the query being marked as resolved by either party in the written exchange. If the query is not solved and updated within seven days, we will immediately dispose of your personal information.
LIVE CHAT AND TELEPHONE CONVERSATIONS
We collect this personal information by recording text and audio from live chat and telephone conversations for quality control and monitoring purposes.
We store this personal information with our secure and compliant third party providers Tawk To (live chat) and Yay (telephone). You can learn more about these data controllers by clicking their names in this paragraph.
We delete this personal information received via live chat and email transcripts thirty days after it is captured.
CUSTOMER’S BILLING INFORMATION
We collect this personal information when you register as a client to complete your billing account and serve as the primary contact for important updates. This may include your contact name, email, telephone and provided billing address which is used within internal documentation and listed on any formal estimates, written notices and client invoices.
We store this personal information within our secure Google Drive cloud storage solution which is only accessed from secured machines with updated security software and two-factor authentication login. This information may also be displayed as a note within Flock accessible by our team, yourself and third parties introduced (approved by both parties).
We share this personal information via any written notices, client estimates or invoices sent to your provided business contact channels. If collaborating via Flock, this information will also be available to any approved third parties you introduce to the channel.
We delete this personal information six years after the final invoice is sent for legal purposes.
You can control this personal information by making a written request (email to firstname.lastname@example.org) to amend, update and delete your personal information from our records.
MARKETING EMAILS & NEWSLETTERS
We collect this personal information to be used for marketing emails of products and services available with Clickable360 from online submissions where users have opted in via checking the relevant tick box.
We store this personal information within MailChimp which may include your full name and email address.
We delete this personal information when the user requests to be removed from further updates.
You can control this personal information by clicking the unsubscribe link present on all marketing emails.
We are GDPR compliant and continue to liaise with the information commissioner’s office to improve our privacy practices.
We will share your personal information where required by law or in the event that we believe our services are being used to support unlawful activities.